2010 Board Of Directors

Chairman
	Susan Baranowsky Director, Consumer Affairs Campbell Soup Company

Chairman Elect		Vice Chairman
	Cheryl Duwve Vice President, Customer Support Roche Diagnostics		Jeff Hagen Director, Consumer Services General Mills
Secretary		Treasurer
	Linnea Johnson Director, Consumer Services Unilever, North America		B.J. McDonald Senior Director Continental Airlines

Past Chairman
	Peter Edghill Customer Care Executive

Directors
	Lorraine Avery Senior Vice President and Director of Customer Services Associated Bank		Michael Biondo Vice President, Customer Operations Thumbplay
	Mike D'Allesandro Vice President, Executive Operations/Chief of Staff Consumers Union/Consumer Reports		Leo Dodds Director, Business Performance Johnson and Johnson Pharmaceutical, Research and Development LLC
	Céline Dumais Director, Consumer Care Center L'Oreal Canada		Cheryl Holtzen Director, Inbound Sales and Consumer Services Omaha Steaks
	Chris Irving Assistant Vice President, Consumer, Government & Legal Affairs Publishers Clearing House		Kim McMiller Associate Director, KNA Consumer Relations Kraft Foods Global, Inc.
	Mike Neeson Senior Contact Services Manager Andersen Windows, Inc.		Patrick O'Shea Senior Vice President, Customer Contact Center Comerica Bank
	Tom Rocca President KPI Group, LLC		Marie Shubin Director, Global Consumer Relations E&J Gallo Winery
	John Stieger Associate Director Procter & Gamble		Karen Vaughn Vice President, Vendor Management Guthy-Renker
	Rita Wood President/CEO Network Direct
SOCAP President		Government Advisor to the Board
	Matthew R. D'Uva, CAE  President SOCAP International		Sofie Lorenzo Senior Information Program Manager Federal Citizen Information Center