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Member News
2004 SOCAP Canada Best Practices Survey
The Society of Consumer Affairs
Professionals of Canada (SOCAP Canada) has just what you need to
understand how your contact centre compares to others in Canadian
business.
SOCAP Canada invites you to participate
in the
SOCAP Canada Best Practices Survey. The findings of the study will
provide your company with specific benchmarking information on the use
of toll-free numbers, IVR/VRU and the Internet as customer contact
handling mediums.
All you need to do to participate is fill
out the attached survey and the results will be sent to you free of
charge.
To ensure the usefulness of the results,
we would appreciate it if only one person per company completes this
survey or, if your company has more than one contact centre and the
contact centres are operated independently, one person per contact
centre.
The survey will take approximately twenty
minutes to a half hour to complete.
The results of the survey will be sent
only to those participants who complete the survey. Accordingly, you
will be asked at the beginning of the survey to provide an e-mail
address, which we will be used only for the purposes of sending you the
final survey report.
Did you know...?
Your membership in SOCAP Canada entitles you free access
to the SOCAP International
Members Only website?
Only SOCAP members have access to more than 600 articles from Customer
Relationship Magazine, conference summaries from previous meetings
including power point presentations, the Telecommunications Guide, online community discussion
forums, customer care glossary, resource links, RFPs, checklists, chat
rooms, job descriptions, and special discounted member pricing on
publications and conferences. Wow, what a list!
How do I get access...?
If you're not a SOCAP Canada member,
apply here. If you are a member, use
your email address as your User Name. This information has already been
provided to SOCAP International, so you don't need to do anything to
gain access to these resources!
Click here to sign in.
If you've recently joined SOCAP Canada or you are having difficultly
accessing the Members Only website, please send an email to
members@socapcanada.org.
Also...
Check out the new SOCAP
Voice of the Customer Tool
Kit. This is an online publication that will help you collect,
analyze and advocate customer data in your company. The document
discusses topics such as data capture and analysis, selecting a tracking
system, building reports, monitoring business/process improvement and
building internal relationships. The Tool Kit is available to members
FREE on the SOCAP International web site.
Members may also receive a hard copy
mailed to them for $30 (US $) by calling the SOCAP National Office at
(703) 519-3700.
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info@socapcanada.org
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SOCAP Canada
5694-4 Highway 7 East
Suite 356
Markham, ON L3P 1B4
info@socapcanada.org
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